Standard Studio Vista

OUR POLICIES

Policies

CHILDREN POLICY: WE DO NOT ACCEPT BOOKINGS FOR BABIES OR CHILDREN UNDER THE AGE OF 15 YEARS.

CANCELLATION POLICY

(a) 50% cancellation fees apply to bookings cancelled outside 30 days of arrival.

(b) 100% cancellation fees apply to bookings cancelled inside 30 days of arrival.

(c) 100% cancellation fees apply to No Shows.

We strongly recommend you have travel insurance as our cancellation policy is strictly adhered to.

CHECK IN / OUT – Normal check-in time is 4 pm / Normal check-out time is 10 am For GUARANTEED room availability for arrivals before 4 pm or departures after 10.00 am, an Early check-in / Late check-out must be booked…… i.e. Early check-in is available between 6 am to 4 pm and is charged @ 50% of the nightly rate. Check-in earlier than 6 am requires full previous night to be booked. Late check-out is available between 10 am to 6 pm. Check-out later than 6 pm requires full extra night to be booked.

IMPORTANT NOTICE ….If you are travelling to Rarotonga from New
Zealand or Australia you will cross the International Date Line and gain one
day. ie leave NZ Saturday…..arrive Rarotonga Friday. BE SURE TO BOOK THE CORRECT DAY OF ARRIVAL!!

PLEASE NOTE!! Reception is not open 24/7. You MUST ADVISE FLIGHT DETAILS by email or phone at time of booking so that suitable transfer arrangements can be made for your arrival as you will be unable to access your room otherwise. We will then meet & greet you at the airport on arrival. Round trip transfers cost $50pp. Arrival only transfers cost $30pp payable direct on arrival.