Standard Studio Vista

OUR POLICIES

Policies

CHILDREN POLICY: WE DO NOT ACCEPT BOOKINGS FOR BABIES OR CHILDREN UNDER THE AGE OF 15 YEARS.

CANCELLATION POLICY

(a) 50% cancellation fees apply to bookings cancelled outside 30 days of arrival.

(b) 100% cancellation fees apply to bookings cancelled inside 30 days of arrival.

(c) 100% cancellation fees apply to No Shows.

We strongly recommend you have travel insurance as our cancellation policy is strictly adhered to.

CHECK IN / OUT – Normal check-in time is 2.00 pm / Normal check-out time is 10am For GUARANTEED room availability for arrivals before 2 pm or departures after 10.00 am, an Early check-in / Late check-out must be booked…… i.e. Early check-in is available between 6 am to 2 pm and is charged @ 50% of the nightly rate. Check-in earlier than 6am requires full previous night to be booked. Late check-out is available between 10.00am to 6pm. Check-out later than 6pm requires full extra night to be booked. Please fax completed form (682) 28464 or by email.

IMPORTANT NOTICE ….If you are travelling to Rarotonga from New
Zealand or Australia you will cross the International Date Line and gain one
day. ie leave NZ Saturday…..arrive Rarotonga Friday. BE SURE TO BOOK THE CORRECT DAY OF ARRIVAL!!

PLEASE NOTE!! Reception is not open 24/7. You MUST ADVISE FLIGHT DETAILS by email or phone at time of booking so that suitable transfer arrangements can be made for your arrival as you will be unable to access your room otherwise. We will then meet & greet you at the airport on arrival. Round trip transfers cost $40pp. Arrival only transfers cost $25pp payable direct on arrival.